Welcome to the Howiesgraphics Website terms and conditions for use. These Terms and Conditions apply to the use of this Website at www.howiesgraphics.co.uk. By accessing this Website and/or placing an order you agree to be bound by these Terms and Conditions whether or not you choose to register with us or order from us. If you do not agree to these Terms and Conditions, do not use this Website. We’ll do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your purchase.
2 Trading details
3 Ordering from Us
5 Card orders
6 Supply and pricing of products
8 Circumstances beyond Our control
9 Cancelling an order
12 Reporting a problem
13 Use of the Website
14 Intellectual Property
15 Website content and service access
19 Contact from third parties
21 Changes to Terms of Service
These terms and conditions (the “Terms”) set out your rights and obligations, and those of Howiesgraphics (“we” or “us”), in relation to this website, www.howiesgraphics.co.uk (the “Website”), and any products, services and material of any kind available through the Site, or us (the “Services”).
We are a small business in the UK under the name Howiesgraphics; the address is Hazeldene, Bell Hill, Lydbrook, Gloucestershire, GL17 9SA.
When we refer to “Howiesgraphics” in these Terms, we mean us, the Site, and/or the Services, according to the context.
By ordering from Howiesgraphics, you accept that you are entering into a contract with us under these Terms. People who register with Howiesgraphics establish an “Account”, and become “Users”. Visitors to Howiesgraphics who do not register with Howiesgraphics, but who nevertheless use the Site, affirm that they are bound by these Terms each time they access Howiesgraphics.
If you do not agree to these Terms, you must not use this Website.
You will be able to access most areas of Howiesgraphics without registering your details with us.
2. Trading details
Whenever you buy a product through this Website, you will be contracting with Howiesgraphics, a small business in the UK.
Business address: Hazeldene, Bell Hill, Lydbrook, Gloucestershire, GL17 9SA, United Kingdom.
3. Ordering from Us:
3.1. Product description
We use our reasonable endeavours to make sure that every product on Howiesgraphics is shown accurately and that prices are correct.
3.2 Placing an Order
A contract for the purchase of a product is created as follows:
By confirming your order, you are agreeing to purchase the product you have selected.
At this point, we take payment for your order by means of your nominated payment method.
We will send to you a “Thank you for your order” email detailing your order, and other information we must provide to you.
From time to time, we may reject an order for the following reasons:
1 If, unfortunately, we do not have your chosen product in stock.
2 Where we cannot obtain authorisation for your payment.
3 If there has been a relevant pricing or product description error.
4 If your order otherwise breaches any of the requirements of these Terms.
5 We suspect that the order has been placed fraudulently.
6 It appears that the order mistakenly duplicates another order.
If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.
Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.
If you do not agree to these Terms, you must not use this website.
At Howiesgraphics, you can pay for your products using credit card, debit card, or any other payment method which we make available to you at the time of your order.
5. Card orders
Card orders placed will be despatched the next working day (Monday to Friday – excluding bank holidays) by Royal Mail First Class Post.
All weekend and bank holiday card orders will be despatched the next working day.
Royal Mail advises that 90% of all First Class Post arrives the next day but can take up to 3 working days to arrive.
Please note that due to the coronavirus situation, delivery times may be a little longer.
6. Supply and pricing of products
6.1. Supply of Products
The products sold by us through our Website are manufactured and shipped from a range of different in-house and third-party production facilities based in the United Kingdom.
6.2. Postage and packaging charges
For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you place your order.
All card orders placed will be despatched the next working day (Monday to Friday – excluding bank holidays) via Royal Mail First Class, postage and packaging costs are as follows:
1-3 cards – £1.00
Howiesgraphics reserves the right to change the postage costs at any time.
Your order is likely to arrive much faster if you use a postcode.
It is your responsibility to ensure that the delivery address you provide for any order you place is correct.
8. Circumstances beyond Our control
Delivery dates cannot be guaranteed by Us and we accept no responsibility for any delay or inconvenience you experience as a result of unknown events that are beyond Our reasonable level of control. We are not to be held accountable for delays to your order following its despatch.
Circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.
9. Cancelling an order
If you made a mistake on your order or simply wish to cancel it, your order can be cancelled at any time prior to the dispatch of your goods. Simply email us at firstname.lastname@example.org along with your full name and order number to request the cancellation.
Emails are answered during business hours (Monday – Friday 10am – 5.00pm) in the order they are received. It is therefore possible that your order could be despatched before your email is processed and we will be unable to make any changes requested in the email.
We really hope you love your purchased products, however if you are not entirely happy, please contact us to let us know.
Procedure as follows;
Send an email to email@example.com and explain that you wish to return your order. Be sure to include:
Name, Address, Contact details, Order Number, Product/s being returned and the reason for the return.
Return goods to Howiesgraphics within 14 days of delivery to the following address:
To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging. Please obtain a free Certificate of Posting for all returns (available at Post Office counters). This will help in the unlikely events your parcel is lost in transit and you will be able to claim for your losses. If you are shipping any items with a value over £20, we recommend sending your returns via recorded delivery as we cannot refund products damaged or lost in transit.
Once your return is received and inspected, we’ll send you an email to notify you that we have received your returned item. Any applicable refund will be processed as soon as possible, to your original method of payment, within 5 working days of receiving the return. We will refund the price of the products in full. Unfortunately, we cannot cover the cost of return postage.
12. Reporting a problem
If for any reason you are not happy with your Howiesgraphics order, please contact us via email at firstname.lastname@example.org. You will need to quote your order number, the email address you have registered and the details of the problem with the order.
We aim to acknowledge any complaint within 14 working days (usually it takes 1-2 days), and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.
13. Use of the Website
13.1. Abuse of service
You agree not to use Howiesgraphics directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other material which might infringe our Content Rules.
14. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website is protected by copyrights, trade marks, service marks, patents or other proprietary rights and laws. You agree not to display or use Howiesgraphics brand and/or its logo in any manner without our prior written consent.
You may use and access Howiesgraphics to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material taken from Howiesgraphics.
No-one may copy, distribute, show in public or create any derivative work from Howiesgraphics, or any of the material which is found on Howiesgraphics unless properly licensed in writing by us to do so. You are not allowed to use Howiesgraphics (or to copy or use any material found on Howiesgraphics) for any commercial purpose other than to conduct the purchase of a product from Howiesgraphics.
15. Website content and service access
We will always try to ensure that Howiesgraphics is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Occasionally, we may provide links to other websites or resources including social media pages for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
We use reasonable care and skill to provide Howiesgraphics in accordance with our specifications for Howiesgraphics but:
The Services are provided “as is”.
We cannot and do not guarantee that Howiesgraphics or the Services will meet your requirements.
We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.
Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order in accordance with section. We are under a legal duty to supply goods which conform to our contract with the User.
We will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:
For any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption
Any loss or corruption of data
Any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising
Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.
We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.
You agree to indemnify us fully, defend and hold us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Website, or anything done while your Account is logged into the Website.
The provisions of this section shall survive the termination or expiry of these Terms.
We reserve the right at any time and without notice (a) to suspend or terminate your ability to access Howiesgraphics, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using Howiesgraphics if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.
In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.
19. Contact from third parties
If anyone contacts us in relation to your or your Account’s use of Howiesgraphics or a transaction associated with you or your Account, then you agree:
To provide all reasonable information and assistance we may require in connection with responding to that contact
To respond promptly and accurately to it, should we pass the message to you for a response.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
21. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
These Terms are intended to contain your entire agreement with us relating to the Services and the Website.
If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.
Only you and Howiesgraphics shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We reserve the right to change these Terms from time to time, and post the new terms on the Site. The new version of these Terms will take effect:
Immediately upon the date of posting (or such later date as we indicate in the relevant posting), if the changes are not reasonably capable of adversely affecting you – examples of which would include, without limitation, (i) changing the name of, and/or the web-address that you use to access, Howiesgraphics, and (ii) the refinement of provisions that are already included or referred to in these Terms
In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and Howiesgraphics. For the avoidance of doubt, we will not have any liability to you in that event.
These Terms, the Services and each order and purchase of a product shall be governed by English law.
You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms, the Services and any order for or purchase of a product.
Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.